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8 Social Media Mistakes You Must Avoid

by Ryan Rancatore on October 14, 2009


Social media can be a fantastic way to build your personal brand. But, if handled incorrectly, social media can erode your personal branding efforts in a hurry. Here are 8 social media mistakes you must avoid.

1. Incomplete Profiles

Believe it or not, incompletely filled out profiles are quite meaningful. They mean one of two things:

  • Your background is so empty that you can’t even complete a simple profile.
  • You are lazy.

Neither of these are true, right? Keep in mind that your profile is your “digital first impression”.  Make it count, make it complete, make it memorable.

2.  Inconsistency

Facebook, Twitter, Linkedin…these are all micro-networks that form your overall network.  Are you confusing your connections with different messaging, names, and images across all these sites?  The most powerful corporate brands know that a consistent image is key to building a memorable, identifiable brand.  You should strive for the same consistency.

Tip: Use precisely the same name as your handle on all networking sites, and implement a single “Gravatar” as your profile image.

3.  Taking the “Social” Out of Social Media

Social media is not an advertising platform, it is a conversation platform.  Are you speaking with your connections, or are you speaking to them?

Tip: Check your last 20 tweets – how many @replies, ReTweet’s, or questions are included?  Now check a prolific tweeter and true networker like Gerald Weber, @the_gman.  How do you compare? (When I checked, he happened to be 20 for 20!)

4.  Not Interlinking Your Profiles

The simplest mistake to fix.  Take 10 minutes, make sure all your social network profiles link to one another.  Why?  The more touch points that exist to connect with your network, the better.  The folks I run into over and over across social networks are the people that really stick in my mind.

5. Being a RobotDon't Be a Social Media Robot

Never, ever send a Linkedin request with the stock message that reads “I’d like to add you to my professional network on Linkedin.”  When I receive a message with this request, I actually see, “I’d like to add you to my professional network, but I don’t have the courtesy to take 10 seconds to include your name or a personal message.”

6.  Irrelevant, Unfocused Messaging (Thanks to @slachapelle for pointing out this social media mistake)

A first-time viewer of your Facebook status stream or Twitter timeline should be able to instantly tell “what you are about”.  Don’t mistake frequent posting with relevant posting.  Every once in a while, logout and review your posts as if you were a visitor.  Is your messaging “on-brand”?

Tip: Check out the Twitter timeline of @stevewarto for a perfect example.  How long did it take you to figure out his area of expertise?

7. Automated Direct Message

The automated direct message on Twitter is the biggest personal branding disaster that I see on a daily basis.  You’ve just met me, and you want to spam me with your blog or product?  Epic fail, and a sure way to lose followers quicker than you gain them.

Tip: Instead, send a personalized DM or @reply with someone’s actual name and a message relevant to their area of interest.  This one message may lead to a lasting connection that might not have occurred otherwise.

8.  Tunnel Vision

Do your postings scream, “ME ME ME”?  Tunnel VisionA solid rule of thumb is the 90/10 rule by Jack Humphrey (@bendtheweb).  The 90/10 rule states that:

“90% of what you share…should be made up of personal insights and thoughts along with a heavy dose of helpful links, while 10% should…directly benefit you.”

Keep this rule in mind the next time you want to Tweet about your site or product.  I guarantee that the 90% of the time you take to help others will increase the attention paid to the other 10%.

What do you think – have I missed any major social media blunders?  If you found this post helpful, leave a comment, send me an @RyanRancatore, or ReTweet and share with your network.  They will appreciate it, and so will I!

Stop sign by Sonomabuzz. Robot by thewhitestdogalive. Tunnel by nikpawlak.

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  • angeladenby
    I couldn't agree more with your "direct messages" and "being a robot" points. Automated messaging will ruin the authentic person to person communication element that drives our interest to Twitter. You need to sell yourself before anyone will consider buying your products. www.JavaSocialNetworking.com
  • I guess I should "never say never" - that is one situation where the standard message will do just fine...as long as that isn't how you introduced yourself out loud too!
  • I do #5 all the time...when I LinkIn to someone from my iPhone while I'm standing right in front of them!
  • waylow
    Mistakes #3 and #8 regarding retweets and linking can be just can as detrimental to your personal brand as it can be a positive platform for conversation and spreading information. I have begun to ignore (and even stop following in some cases) the content of some people I follow on facebook and twitter because there seems to be no thought behind their messages, it's all about volume for them. It is a constant barrage of links and retweets. Make your content count and stop worrying about the number of followers you have.
  • Thanks for the feedback Waylow, Leslie, Gerald, Marci, and Mohammed.
    Interestingly, while you have different angles on these "mistakes", my
    takeaway from all your comments is the same: Thoughtless automation makes
    social media easier, but dramatically lessens its benefits - even to the
    point of alienating your existing network. Definitely appreciate your
    responses.
  • Very useful info., thanks for posting. I too hate the auto DM's on Twitter! Either take the time to write a personal note or don't say anything at all. It does nothing for me that you are sending me a message you send to everyone.....except irritate me! I thought the point about connecting all your profiles, I am going to make sure mine are connected right now!
  • Regarding #7. Early on when I started Twitter I used a auto DM. Not a spammy here's my link or visit my blog. Just thanks for following, have a nice day. However now I am so annoyed by the number of spammy DM's I get that I've stopped using the DM completely. Even if the message isn't spammy it's kind of impersonal sending the same message to every single person that follows so I just don't use it at all anymore.

    BTW Thanks for the nice mention here. I appreciate that. :-)
  • Ryan,

    I agree with the majority of your recommendations. Very helpful advice to avoid branding mistakes.

    I do think that the audience on Facebook, is a different audience than LinkedIn and Twitter. For me, FB is family and friends and the other 2 are mainly business focused so I although I use the same profile image and description, I do not send the same status messages.

    Best,
    Marci Reynolds
    J2B Marketing
  • Ryan,

    I like the points.

    I usually hide people in Facebook who are Robots. Its the age of web 2.0 conversation so why dont we use the free social media instead of automated tools.

    Thanks,
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